Returns Policy
Last updated: 19 August 2026
This policy covers two situations: simply changing your mind about a purchase, and your rights when something is genuinely wrong with your order. It applies alongside — and does not limit — your rights under the Australian Consumer Law.
Change of mind returns
If you change your mind about a purchase, you can return it to us within 30 days of delivery for a refund of the item price, provided:
- The item is unused, unworn, and in its original condition
- The item is returned in its original packaging, with any tags attached
- You contact us first via our Contact Us page to arrange the return
For change-of-mind returns, you are responsible for the cost of return shipping, and we recommend using a tracked service, as we cannot issue a refund for a return that does not reach us. Original shipping costs are not refunded. Refunds are issued to your original payment method once we have received and inspected the returned item, usually within 5 business days.
Faulty, damaged, or incorrect items
Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. You are entitled to a repair, replacement, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If an item arrives faulty, damaged in transit, or different from what you ordered, contact us via our Contact Us page with your order number and photos of the issue. In these cases, we will cover the cost of return shipping and provide a repair, replacement, or refund, as appropriate — this does not affect, and is provided in addition to, your rights under the Australian Consumer Law.
International orders
For returns from outside Australia, you are responsible for return shipping costs on change-of-mind returns, as above. Any import duty or tax already paid on the original order is generally non-refundable by customs authorities, and is not refunded by us as part of a change-of-mind return, in line with our Terms of Sale. This does not apply to faulty, damaged, or incorrect items, where we will work with you to make sure you are not out of pocket.
How to start a return
Send us a message via our Contact Us page with your order number and the reason for your return. We will confirm the return address and next steps.
Contact us
Aaheli Oceania Pty Ltd (ABN 14 538 875 824 / ACN 143 913 151), trading as Real Leather.
Reach us via our Contact Us page.