Privacy Policy

Information we collect

When you browse our store, create an account, or place an order, we may collect:

• Contact details: name, email address, phone number, delivery and billing address
• Order information: items purchased, order value, order history
• Account information: email and password (stored securely, never in plain text)
• Payment information: processed directly by our payment providers (Stripe and PayPal) — we do not receive or store your full card or account details
• Technical information: IP address, browser type, and general usage data via standard web analytics

How we use your information

• To process and fulfil your orders, including shipping and customs clearance
• To communicate with you about your order, account, or enquiries
• To calculate accurate shipping costs and, for international orders, import duty and tax
• To improve our website, products, and customer service
• To send marketing communications, but only where you have opted in — you can unsubscribe at any time
• To meet our legal and accounting obligations

Who we share your information with

We only share personal information with third parties where necessary to run our store, including:

• Stripe and PayPal — to process payments securely
• Australia Post — to deliver domestic and international orders
• Zonos — for international orders, to calculate and guarantee landed cost (import duty, tax, and fees), which requires sharing your delivery address and order details with Zonos and its logistics partners
• Our website hosting and IT service providers

Some of these providers may process data outside Australia. We take reasonable steps to ensure any overseas recipients handle your information consistently with the Australian Privacy Principles. We do not sell your personal information to third parties.

Cookies

We use cookies and similar technologies to keep you signed in, remember your cart and region/currency preference, and understand how our site is used. You can control cookies through your browser settings, though some site features may not work correctly if you disable them.

Data security

We take reasonable technical and organisational steps to protect your personal information from misuse, loss, and unauthorised access. Payment card details are never handled or stored on our own systems — they are processed directly by Stripe and PayPal.

Your rights

You may request access to, or correction of, the personal information we hold about you, or ask us to delete your account, at any time. To make a request, or if you have a privacy complaint, contact us using the details below — we will respond within a reasonable time.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

Contact us

Aaheli Oceania Pty Ltd (ABN 14 538 875 824 / ACN 143 913 151), trading as Real Leather.
Reach us via our Contact Us page.